If you are dissatisfied with any of our products, please contact us at firstname.lastname@example.org within 2 business days of receiving the product. Depending on the circumstance we will provide you a replacement of product or provide you a full or partial credit to your account. We may require photographic evidence of the product you are dissatisfied with (within 2 days). You must provide your full name, email, address, date of purchase and the lot # on the product. When speaking to our customer service they will assist you on where to find this information.